Over the last few years, there has been a more significant push to have employees work remotely due to the pandemic. One very important thing was still serving customers but not being tethered by wires or a specific location. This sparked a growing need for what we call unified communication tools. Unified communications is a broad scope term used for the compilation of enterprise communications tools like voice calling, video conferences, IM, and content sharing into a single streamlined interface. The main goal of unified communications is user productivity and experience.
Ease of Use
Most unified communications tools allow you to switch between one form of communication to another within a single session. This form of communication can be used on a desktop, laptop, tablet, or even a smartphone. Let’s say that you have a customer reach out through instant message. Without escalating the interaction, you can switch to an actual phone call or video conference without using another application.
Most unified communications providers have great features of their platform for their customers to use. Here is a small list of some of them:
- Web-Based User Interface
- Unified Messaging
- Fax Support
- Advanced Notifications
Benefits of Unified Communications
Using unified communications has excellent benefits that businesses can levy for the success of their company. You can see an increase in productivity, as your employees can now connect however they feel comfortable using any device. It helps to reduce costs as fewer platforms are used throughout the company eliminating costly expenses. There is also a more substantial performance aspect, as customer issues are handled more quickly, improving reputation. The most significant benefit is the enhanced user experience, as giving employees the freedom to work as they choose can boost morale and reduce turnover costs.
Trends of UC
The major shift to using unified communications is due to the current worldwide pandemic. The world had to make a significant shift to being digital as most people could no longer work in their offices due to policies in place to keep the public safe. Being digital caused a lot of companies to look for a provider that offered all needed tools in one place.
Download our Unified Communications guide to learn more!