Cloud communication providers primarily operated in certain categories, employee experience and the customer experience in the past. Until now, the providers met all enterprise needs. However, now enterprises are demanding more. The new solution would be one that connects EX and CX tools called “The Great Convergence.” Most unified communications platforms offer a host of essential tools that give you an all-in-one solution without having to pay extra for things like meeting software or instant messaging. With all of your communications housed on one convenient platform, scaling and maintaining your system becomes much more manageable. Here are a few key benefits unified communications can provide.
Benefits of Unified Communications
Using unified communications has excellent benefits that businesses can levy for the success of their company. You can see an increase in productivity, as your employees can now connect however they feel comfortable using any device. It helps reduce costs as fewer platforms are used throughout the company eliminating costly expenses. There is also a more substantial performance aspect, as customer issues are handled more quickly, improving reputation. The most significant benefit is the enhanced user experience, as giving employees the freedom to work as they choose can boost morale and reduce turnover costs.
Most unified communications providers have great features on their platforms for their customers to use. Here is a small list of some of them:
- Web-Based User Interface
- Unified Messaging
- Fax Support
- Advanced Notifications
Trends of UC
The major shift to using unified communications is due to the worldwide pandemic. The world had to make a significant shift to being digital as most people could no longer work in their offices due to policies in place to keep the public safe. Being digital caused a lot of companies to look for a provider that offered all needed tools in one place.