The subject of business continuity has become a major topic over the last year and a half. Devising a plan to ensure your business stays up and running in the event of a disaster become the focal point of IT departments in the wake of the pandemic. Communications is a key element in every business model, making maintaining them in any environment of utmost importance. A VoIP solution offers a host of benefits when compared with an on-premise PBX system and has become the go-to solution for anyone looking to create a comprehensive business continuity plan. Here we take a look at a few reasons VoIP is essential to business continuity.
Call Forwarding
While mobile phones can be used in the event of a disaster, how many of your clients know your number? How many will answer the phone if they get a call from an unfamiliar number? This is where call forwarding comes into play. Being able to route calls to and from a cellular phone while maintaining a primary business phone number ensures client communications stay seamless. Not only does this allow you to maintain communications in the event of a disaster at your facility, it ensures clients can get in touch with you whenever necessary.
Minimal Downtime
Most VoIP platforms are very reliable, with RingCentral paving the way with an industry leading 5 9’s uptime. PBX systems require periodic maintenance and legacy systems can be very difficult to find replacement parts for. When disaster strikes, you need to know that your communications, both internal and external, will be reliable enough to avoid costly downtime. A reliable VoIP platform provides that ensures you can always reach your team and clients is a must to sustain business continuity.
Available Anywhere
Since VoIP systems work over the internet, they are available to use anywhere you can make a connection. When the pandemic hit, those that had this capability were able to deploy large portions of their team without any loss of communication. This means that should anything happen at your physical location, having a VoIP platform will ensure your team will be able to stay connect with each other and your clients. It also allows those that travel for your business or work remotely to enjoy the same level of communications as those in the office.
Additional Features
Most VoIP providers have a host of other services that they include with their packages that can be extremely valuable to an overall business continuity plan. Features such as video conferencing, meeting software, document sharing, call recording, and instant messaging all contribute to better communications. You may also find that many of these additional features make your team more productive and improve the employee experience. Both of these can contribute to sustained success and continuity.
Through our strategic partnerships with both RingCentral and Amazon Web Services, Alto9 can offer solutions to help you establish both unified communications and business continuity.
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