As businesses continue to realize the overwhelming need for digital transformation, the idea of unified communications has taken center stage. UC allows you to link all communication devices and platforms into one comprehensive system and works through the cloud. This creates reliable and efficient communication across your organization and has become essential to business continuity.

What Is Unified Communications?

Gartner defines UC as “Unified communications (UC) products — equipment, software and services — provide and combine multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing. This can include control, management, and integration of these channels.”

Key Benefits Of Unified Communications

Simplicity: Deploying, maintaining, and managing a unified communications platform is faster and easier than traditional PBX systems.

Reduced Risk: Continual updates are one of the major differentiators that UC platforms hold over traditional systems. 

Business Agility: Creating an agile business model is essential to remain competitive in an ever-changing business landscape. Organizations need to be able to scale at will and work from anywhere. 

Reduced Costs: Since you don’t need to buy physical equipment and can scale up or down with ease, there are significant savings involved with a unified communications platform.

Global Reach – Companies that operate on a global scale with locations and remote workers across the globe are still able to manage operations from a centralized platform that only requires an internet connection.

Business Continuity: The year 2020 put every organization’s business continuity plan to the test, with many realizing their plans were not comprehensive enough. 

Flexibility: New functionality can be added to a UC platform in minutes. With continual updates, you won’t have to worry about replacing or upgrading your communications every few years as with a traditional PBX.

Integrations: By leveraging APIs and integrations, cloud-based UC platforms allow seamless connections with a wide array of applications, allowing your team to continue working with their preferred software while maintaining a unified front.

Achieving unified communications should be your organization’s primary goal for everyday operations and your business continuity plan. Contact Alto9 today to schedule a free consultation to discuss and address your business continuity needs.

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Sep 17 21
Christina Zumwalt
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